Privacy Policy

Effective date: April 9th , 2025

 

We Skytens (collectively, “we," “us," or “our”, “company”) consider your privacy and the security of your Personal Data (as defined below) highly important. We appreciate your interest in our products and your visit to our website www. Skytens.com. (the “Website”). This Privacy Policy applies to all activities with respect to the protection of personal data that we collect, process and store in the course of your visit the Website.

 

This Privacy Policy describes:

 

1. The Information We Collect from You

 

2. How We Use Your Personal Data

 

3. Use of Cookies

 

4. Your Rights and Choices

 

5. Third-Party Services

 

6. Children' Information Protection

 

7. Data Security, Integrity, and Retention

 

8. Disclosure of Personal Data

 

9. How Long We Store Your Personal Data

 

10. Changes to This Privacy Policy

 

11. Contact Us

 

Before you visit the Website, please be sure to read this privacy Policy carefully, especially the terms related to your rights and obligations. By visiting the Website, you consent to the privacy practices described in this Policy.

 

1. The Information We Collect from You

 

If you decide to contact us via email or by using our Contact Form provided on our website, any personal data you input in or attach to the correspondence will be collected.

 

The personal data may be collected includes as below:

 

1) First name

 

2) Last name

 

3) Company/Organization

 

4) Email

 

5) Country/Region

 

6) Phone Number

 

The above-mentioned data may be collected on entering into a customer relationship, contact with the service department, and business inquiries.We will not sell or rent this information to anyone.

 

2. How We Use Your Personal Data

 

We use your personal data for the following purposes in compliance with the laws, regulations and this Privacy Statement. If we use your personal data for purposes other than those listed below, we will explain this to you and ask for your consent again.

 

1) Providing, improving, and developing our products and services:

 

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity.

 

2) Communicating with you:

 

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, and inform you about our policies and terms.

 

If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. You can contact us at any time by via the email address or phone number given on our website.

 

NOTE:

For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

 

3. Use of Cookies

 

A cookie is a small text file that is stored to your computer, tablet or smartphone during your first visit to the Website. The cookies are necessary for the technical functioning of the Website and for ease of use. They ensure that the Website works properly and remember your preferred settings. This also allows us to optimize the Website.

 

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, ensuring that content in the website is presented in the most effective manner for you, gathering statistical information and analytics in order to improve our Website (and/or services which should be introduced in the future) and to gauge site usage trends, and providing a safer experience. Please remember that we may use the specific cookies vary depending on the specific websites and services you use.

 

In addition, as part of the 'Analytics' service, a cookie of the American company Google is placed through our website. We uses this service to keep track and receive reports on the way in which visitors use the website.

 

You can reject Cookies through your browser. However, please note that if you disable Cookies, we may not be able to provide you with the best service experience and some services can not be used.

 

4. Your Rights and Choices

 

1) You have the right to correct all data or to have them removed from the Website. Moreover, in certain circumstances you have the right to ask for removal of your personal data or limit the processing operations. Finally, you have the right to object to the data processing as well as the right to transfer your data to another organization, or have them transferred. We will always observe all statutory obligations when performing these requests.

 

2)With regard to the marketing communications that we send to you by email you may also follow the clear unsubscribe instructions, which the email marketing communication will display. Follow this instruction, you will end the reception of this marketing communication.

 

3) If you have given Skytens your consent for processing your personal data, you can withdraw this consent at any time. The withdrawal does not affect the legitimacy of any processing performed on the basis of your consent that took place before the moment of withdrawal.

 

Note ,:

 

1)If you exercise your right to object or your rights of blocking, deletion or to be “forgotten” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of Skytens Products and Services.

 

2)These rights may be limited in some situations - for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.

 

3)We may require proof of identification before fulfilling Rights Request, so please provide clear and easy means on communicating with you, so, if it becomes necessary, your identification can be confirmed quickly and easily, and so we can meet its obligations in terms of the duration We has to respond to any Individual Rights Request you make.

 

We hope that we can satisfy queries you may have about the way we process your data. If you have any question about how we process your data, or would like to opt out of marketing, you can get in touch with us at zhanglei@skytens.com.

 

5. Third-Party Services

 

For the purpose of providing services to you, we may entrust third-party service providers to process your personal information, and such service providers will process personal information in strict accordance with the purpose of our entrustment.

 

Subject to your prior express consent, we may share your personal data with third party who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services.

 

We use Google Analytics, which is a web analytics service provided by the third-party provider Google, Inc. (“Google”). Google Analytics is used for the purpose of evaluating your use of the Website, compiling reports on the Website activity and other services relating to the Website and internet usage. The information generated by the cookie about your use of the Website is usually transmitted to and stored by Google on servers in the United States.

 

Google Privacy Policy is listed below:https://policies.google.com/privacy?hl=en

 

NOTE:

 

1) Any information you choose to provide on third-party services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators' policies, if any, governing privacy.

 

2) We are not responsible for the content or privacy and security practices and policies of third-party services to which links or access are provided through the Website. If you opt in to use such third-party services, please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

 

6. Children's Information Protection

 

Our Service is not suitable for children under the age of 18 years. However, in some countries, stricter age limits may apply under local law and if you are under the age limit applicable to your country, please do not use the Website, and do not provide any personal data to us.

 

We do not knowingly collect or process Personal Data relating to children and minors under the age of 18 years, or less according to applicable local laws unless We are legally obliged to do so.

 

If we become aware that Personal Data was transferred to us or collected by us relating to children and minors under the age of 18 years without the informed consent of a parent or legal guardian, we will delete such Personal Data without undue delay as soon as reasonably possible, including where necessary deleting the account/username opened by the minor.

 

7. Data Security, Integrity, and Retention

 

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collected.

 

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy policy, unless a longer retention period is required or permitted by law.

 

We will delete your personal data where the purpose for which the data was being collected or processed ceases to apply, or if applicable data protection rules require us to delete such personal data, unless we have overriding legal interest or another authorized lawful basis for the continuation of the data processing.

 

We are committed to protecting our users' personal data. We implement all reasonably appropriate, industry-standard technical and organizational measures to protect your personal data against loss, alteration, theft or access by unauthorized third parties.

 

However, no system is completely secure or immune from intrusion. Therefore, company does not guarantee or warrant that the measures taken to protect the information will prevent unauthorized access to your Personal Data. In the event company detects a breach of security, you will be promptly notified if your Personal Data be compromised, in accordance with the applicable law.

 

8. Disclosure of Personal Data

 

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

 

It may be necessary-by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence-for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

 

We reserve the right to preserve and disclose your information , in good faith, is appropriate or necessary to (I) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Website and Services or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

 

9. How Long We Store your Personal Data

 

We will only keep your Personal Information for as long as is necessary to fulfil the purpose it was initially collected for, unless we are obliged, in accordance with statutory law to retain your Personal Information for a specific minimum retention period.

 

The length of time we store and utilize your Personal Information will therefore vary, depending on the reasons of your initial and recurring contact with us. Specific retention periods may be detailed in specific privacy notices relative to the activities concerned and you may request information on the applicable retention period from us at any time.

 

After the expiration of the relevant retention period, we may retain your data for an appropriate period (but not exceeding the applicable statute of limitation under national laws) to protect ourselves from legal claims, or to administer our business. We will delete your Personal Information, when you request to erase it or withdraw your consent and there is no other legal ground for further processing (e.g. a statutory obligation to retain your Personal Information), or when you object to the processing in accordance with “Your rights and Choices” or when we are obliged to delete it in accordance with an obligation under applicable law.

 

10. Changes to This Privacy Policy

 

Given changes in our business practice or in response to legislative changes, and whether they are international or national changes, we will change this privacy policy without prior notice.

 

When we change this Privacy Policy, we will also revise the Privacy Policy Version Date at the top of the Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the Website.

 

If you continue us this website after the effective date of the Privacy Policy, which means that you accept the revised Privacy Policy.

 

11. Contact Us

 

For any questions or concerns relating to this Policy, or our data protection practices, or to make an individual Rights Request, please contact us:

 

1) Email: zhanglei@skytens.com

 

2) Address: Building G, Block E, F, G, Hualian City Panorama, Block 27, Dalang Community, Xin'an Street, Bao'an District, Shenzhen

 

We will review the issues involved as soon as possible and respond within thirty days from the date of receipt of the complaint.